Cyber Security

What is a PCI Compliant IVR Solution, and why is it so important for your call center? Continue reading to learn more! The world of PCI Compliant IVR Solution contact centers has evolved from answering calls and selling products to handling transactions and providing customer support. In a matter of years, call centers have gone from a simple answering service…

What is PCI-DSS, what are the 4 PCI compliance levels that exist, and when should you meet each one? Continue reading to learn more! Merchants all over the world have learned quickly that card payments are the most popular way for customers to purchase goods and services. Only 14% of customers would rather pay with cash, while 80% would rather…

Security should be a top priority for any online business. To impose that in a more effective and structured way, credit card companies developed the PCI-DSS – Payment Card Industry Data Security Standard, an essential protocol that should be followed by all companies that handle payment transactions. Having said this, every organization that handles cardholder data must comply with the…

When 3D Secure 1 first arrived, it was revolutionary in the world of digital payments as it added an extra security layer for online credit and debit card transactions. Also known as 3Ds, the name of this protocol refers to the “three domains” that interact using the protocol: the merchant (acquirer) domain, the issuer domain, as well as the interoperability…

What is card testing fraud, what makes it so dangerous for merchants, and what are the most effective steps they can take to protect themselves? Continue reading to learn more! Online payment fraud has boomed over the last decade, especially following the global COVID-19 pandemic that struck the world in 2020 and forced everyone to go online, increasing the total…

What is friendly fraud, what are the most important things that you need to know about it, and how can you prevent it as a merchant? Continue reading to learn more! The rise of the Internet, combined with the boost to digitization following the global coronavirus pandemic, has significantly increased the number of fraud attacks over the last few years….

Over the last decade, online payments have been going through a continuous evolution and innovation – but unfortunately, the same has been the case for payment fraud as well. Cybercriminals are constantly finding new ways to get a hold of stolen data and use it to make fraudulent transactions. In this article, we will talk about one specific type of…

What are some of the most effective ways to detect payment fraud? Continue reading to learn more! If payment fraud wasn’t already a complex issue for many merchants, movement restrictions introduced as a way to counter the global COVID-19 pandemic brought new opportunity for fraudsters in the ecommerce industry. According to Statista, 45% of online merchants reported a net increase…

What are the most common types of chargebacks, and what can merchants do in order to handle them safely? Continue reading to learn more!

If you are still storing credit card data the old-fashioned way, you are dramatically increasing your chances for cyberattacks. Luckily, you can use tokenization to handle this process safely – and today, we will tell you how.